FAQs

      • What type of photo should I send?  Any photo of your dog is acceptable, however, if you want to make sure we see all of the unique aspects of your dog please make sure it's a clear photo.  Also check out our Photo Guide Here
      • Can I review the art work?  Yes, we can let you review the artwork.  We will reach out to you after our designers have finished and will let you give us your feedback.  Your happiness is our happiness.
      • What is your lead time? As all items are custom made, we ask that you give us 3 - 4 weeks to make and ship your order. We send tracking as soon as the orders ship.
      • Can you do expedite orders? Unfortunately not as all items are custom made.
      • What is your return policy? As every garment we make is made to order for each customer, we are unable to offer returns.  Once we start drawing an image refunds are no longer allowed.
      • Are there any limitations?  Currently, our designs are limited to only four colors for the entire sweater.  This is due to the knitting machines that we use.  We will work with you to help pick the best four colors but please be mindful to our limitations. With some dogs, we need to change background colors due to the design you choose. We do our best but please pay attention to our proofs.  The background color of your proof is the body color of your sweater.
      • Do you ship internationally?  Yes, we do.  You can choose your shipping method when you check out.  However, please note we do not add in duties, therefore it is your responsibility to hand the duties.  
      • Do I get to see the image before production?  Yes, we will send you a proof to approve before production.  We will not go to production until we hear back from you.
      • Can I send multiple photos in for my item?  Yes, please feel free to send those other photos to hello@sweaterhound.com
      • How long does the process take?  We typically say it takes 5 days to get a proof, however during busy times it may take longer to receive a proof and 20 working days from proof approval.  However, certain times of year may be a bit longer.  But we will keep you as updated as possible.
      • Can you cats?  Yes, we love all animals. Cats and dogs are part of our standard pricing model.  If you have an animal other than a cat or dog, we have a unique animal design and can work with you on the design.  Here is the custom design fee
      • Can you do more than one pet on a item?  Yes, we can on certain items.  Pillows are one pet, Sweaters are two pets and Blankets and Hoodies can do three or more pets.  With our products we do have color limitations, our knitted items such as blankets and sweaters and pillows have a limit of four total colors including background colors.  Our embroidered items have five color limits.